Privacy Policy
How we collect, use, protect, and respect your personal and health information.
Last Updated
MediGlobeTravel ("we", "our", or "us") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we keep it safe, and your rights as a data subject. By using our website or services, you agree to the practices described here. If you do not agree, please do not submit your information through our platform.
1. Information We Collect
To provide our medical travel facilitation services, we collect only the information that is necessary for your care coordination. This includes:
Identity & Contact Details
Full name, date of birth, nationality, email address, phone number, and postal address. This allows us to identify you uniquely and communicate with you throughout your journey.
Health & Medical Information
Diagnosis, medical history, existing reports, imaging files, treatment preferences, and any other health information you voluntarily share with us when making an inquiry or booking. This information is used exclusively to match you with appropriate hospitals and specialists.
Travel & Logistical Details
Passport information, travel dates, accommodation preferences, and special requirements (such as dietary needs or mobility assistance) as relevant to coordinating your trip.
Website Usage Data
When you visit our website, we may collect technical data such as your IP address, browser type, pages viewed, and time spent on pages, through cookies and similar technologies, to improve our service and website experience.
We do not collect payment card details directly — any payments made are processed by our partner hospitals through their own secure payment systems.
2. How We Use Your Information
Your information is used solely to deliver and improve our medical travel facilitation service. Specifically, we use it to:
- Match you with appropriate hospitals, clinics, and specialist doctors based on your medical needs.
- Communicate with you and your designated coordinators throughout the facilitation process.
- Transmit relevant medical information to partner hospitals so they can assess your case and prepare a treatment plan.
- Coordinate travel, visa support, accommodation, and logistics for your journey where requested.
- Arrange medical interpretation or translation services when needed.
- Send you updates, appointment confirmations, and follow-up communications related to your care.
- Comply with legal obligations and respond to lawful requests from regulatory authorities.
- Improve our website, services, and overall patient experience through aggregated, anonymised analytics.
We will never sell, rent, or trade your personal or medical information to third parties for marketing or commercial purposes.
3. Data Security
Protecting your sensitive health and personal data is a responsibility we take very seriously. We employ multiple layers of technical and organisational safeguards:
Encrypted Transmission
All data submitted through our website is transmitted over TLS (HTTPS) encryption, preventing interception in transit.
Secure Storage
Your data is stored on secure, access-controlled servers. Medical records are stored separately from general contact data with stricter access controls.
Access Controls
Only authorised staff and coordinators directly involved in your case have access to your personal and medical data, on a strict need-to-know basis.
Regular Audits
We periodically review our data handling practices and security measures to ensure they remain effective and current.
While no system is entirely without risk, we use industry-standard practices to minimise the likelihood of unauthorised access, loss, or disclosure of your data. In the unlikely event of a data breach, we will notify affected individuals promptly as required by applicable law.
4. Sharing with Third Parties
MediGlobeTravel does not sell or share your data for commercial purposes. We share your information only where strictly necessary to deliver your requested services, and only with the following categories of partners:
Partner Hospitals & Clinics
Your medical information and contact details are shared with the hospital or clinic you are being referred to, so they can review your case, prepare a treatment plan, and communicate with you directly. These institutions operate under their own privacy obligations and accreditation standards.
Travel & Accommodation Providers
Where you have requested travel or accommodation assistance, relevant logistical details (name, travel dates, special requirements) are shared with vetted travel agencies and accommodation providers solely to arrange your journey.
Medical Interpreters & Translators
Where language interpretation is required, certified medical interpreters may access relevant portions of your medical communications. All interpreters are bound by strict confidentiality agreements.
We may also disclose your data where required by law, court order, or regulatory authority, or to protect the vital interests of you or another person.
5. Data Retention
We retain your personal and medical data for as long as is necessary to fulfil the purposes described in this policy, and to comply with any applicable legal or regulatory obligations.
In general, active case files are retained for a minimum of five (5) years following the conclusion of your treatment, in line with international healthcare record-keeping standards. Website usage data and analytics are typically retained for a shorter period.
Once data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual.
6. Your Rights as a Data Subject
Under international data protection standards — including the principles of the EU General Data Protection Regulation (GDPR) where applicable — you have the following rights regarding your personal data:
Right of Access
You may request a copy of the personal data we hold about you at any time.
Right to Rectification
If your information is inaccurate or incomplete, you can ask us to correct it.
Right to Erasure
You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
Right to Restriction
You can ask us to limit the way we use your data while a concern is being resolved.
Right to Data Portability
You can request that we provide your data in a structured, machine-readable format.
Right to Object
You may object to our processing of your data where we are relying on a legitimate interest basis.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Right to Lodge a Complaint
You have the right to complain to a supervisory authority if you believe your data rights have been violated.
To exercise any of these rights, please contact us at info@mediglobetravel.com . We aim to respond to all verified requests within 30 days.
7. Cookies & Tracking
Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our site. These include essential session cookies required for the site to function, as well as optional analytics cookies that help us understand visitor behaviour in aggregate.
You may configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies may affect the functionality of some parts of the website.
8. Governing Standards
MediGlobeTravel operates as an international medical travel facilitator serving patients and partner hospitals across multiple countries and legal jurisdictions. Our data practices are guided by internationally recognised data protection principles, including those of the EU GDPR, the principles of data minimisation, purpose limitation, and storage limitation.
Where your local jurisdiction provides additional data protection rights, we will endeavour to honour those rights to the extent that it is within our operational capacity to do so.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Privacy Questions?
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how your data is being handled, please get in touch with our team directly.
info@mediglobetravel.comWe aim to respond to all privacy enquiries within 5 business days.