Terms of Service

MediGlobeTravel provides medical travel facilitation services. Our role is to act as an intermediary between patients seeking medical treatment abroad and accredited hospitals, clinics, and specialist doctors in our global partner network.

Our facilitation services include, but are not limited to:

• Assessing your medical needs and identifying suitable partner hospitals and specialists.
• Submitting your case to partner institutions and obtaining treatment quotes on your behalf.
• Coordinating appointments, consultations, and surgery scheduling.
• Arranging flights, airport transfers, and accommodation where requested.
• Providing certified medical interpretation and document translation services.
• Assigning a dedicated personal coordinator to support you throughout your journey.
• Following up on your progress and supporting your safe return home.

MediGlobeTravel does not employ doctors, nurses, or other clinical staff. We do not own or operate any hospital, clinic, or medical facility. All medical services are provided directly by our independent partner institutions.

Any guidance our coordinators provide relates exclusively to the logistics and organisation of your medical travel — not to the clinical aspects of your condition or treatment. You should always seek qualified medical advice from a licensed physician before making any decisions about your healthcare.

Treatment recommendations, clinical assessments, and medical opinions are the sole responsibility of the licensed medical professionals at the partner institutions you are referred to.

As a facilitation intermediary, MediGlobeTravel is not liable for the outcomes of any medical treatment, procedures, or healthcare services provided by partner hospitals or clinics. This includes but is not limited to:

MediGlobeTravel's liability, where applicable and to the maximum extent permitted by law, is limited to the direct facilitation services we provided to you. We are not responsible for the acts, omissions, or negligence of any third-party hospital, clinic, physician, travel provider, or other service provider.

We strongly encourage all patients to review a partner hospital's own terms and conditions, obtain comprehensive travel and medical insurance, and seek independent legal advice where appropriate before proceeding with overseas medical treatment.

The only situation in which a facilitation fee may be charged to a patient is where the patient specifically requests a dedicated accompanying physician to travel with them throughout their journey. In this case, the fee will be clearly communicated and agreed upon in writing before any service is provided.

All treatment costs, hospital fees, and third-party expenses (flights, accommodation, etc.) are the responsibility of the patient and are payable directly to the relevant service providers. MediGlobeTravel provides itemised cost estimates on request but is not responsible for final treatment billing.

When engaging with MediGlobeTravel's services, you agree to the following obligations to ensure we can serve you effectively and fairly:

MediGlobeTravel reserves the right to decline or discontinue services to any individual who provides false information, behaves abusively toward our staff or partners, or acts in a manner that is fraudulent or contrary to these terms.

All content on the MediGlobeTravel website — including but not limited to text, graphics, logos, icons, images, audio clips, data compilations, software, and the overall design and layout — is the property of MediGlobeTravel or its content suppliers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes related to exploring and engaging with our medical travel services. You may not:

• Reproduce, duplicate, copy, sell, or exploit any portion of the website or its content for commercial purposes without prior written permission.
• Use our trademarks, trade names, or branding without explicit written consent.
• Systematically extract or scrape website content using automated tools.

Our website may contain links to third-party websites, including partner hospitals and travel providers. These links are provided for your convenience and information only.

MediGlobeTravel does not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party site you visit.

MediGlobeTravel is an international medical travel facilitation service operating across multiple countries and legal jurisdictions. Our services are provided from an international operational base, and we serve patients from all over the world.

These Terms of Service are governed by and construed in accordance with applicable international commercial principles. Any dispute arising out of or in connection with these terms that cannot be resolved amicably shall, where legally possible, be subject to binding arbitration in a mutually agreed neutral jurisdiction.

Nothing in these terms limits any statutory rights you may have under the laws of your country of residence that cannot be excluded by contract.

MediGlobeTravel reserves the right to update or modify these Terms of Service at any time. We will indicate the date of the most recent revision at the top of this page. Continued use of our platform or services following any changes constitutes your acceptance of the revised terms.

We recommend reviewing these terms periodically. For material changes, we may notify you by email or via a notice on our website.

You may cease using our services at any time. MediGlobeTravel reserves the right to suspend or terminate facilitation services to any user who violates these terms, provides materially false information, engages in abusive conduct, or for any other reason at our sole discretion.

In cases of termination, we will endeavour to give reasonable notice where possible and practicable, and will handle your data in accordance with our Privacy Policy.